1. General Policy - We do not offer returns or refunds unless an incorrect product is shipped.
2. Mandatory Condition - A clear, unedited unpacking video must be provided showing:
- The sealed package
- Full unboxing
- Incorrect item received
3. Not Eligible For Returns
- Change of mind
- Scent or color preference
- Damage after delivery
- Missing unpacking video
4. Process -
Email hello@spickeasy.com within 48 hours with the video. If approved, we will arrange a reverse pickup and replacement.
