At Spickeasy, we take great care in packing and dispatching every order. Please read our policy carefully before making a purchase.

General Policy

We currently do not offer returns, exchanges, or refunds except in the case where an incorrect product has been shipped to you. All sales are otherwise considered final.

How to Raise a Claim

If you have received the wrong product, you must email us at hello@spickeasy.com within 48 hours of delivery with the following:

• Your Order ID
• A clear, unedited unpacking video that shows:The sealed package before openingThe full unboxing processThe incorrect item received

Claims raised after 48 hours or without the unpacking video will not be entertained, no exceptions.

What Is Not Eligible for a Return or Refund

We are unable to process claims for the following:

• Change of mind after purchase
• Dissatisfaction with scent or colour (we recommend checking product descriptions carefully before ordering)
• Damage caused after delivery
• Claims submitted without an unpacking video

Approval & Resolution

Once we receive your email, our team will review your claim. If approved, we will arrange a pickup of the incorrect item and send you the right product at no additional cost.

For any questions, write to us at hello@spickeasy.com. We typically respond within 1–2 business days.